Shipping Information

Delivery time

We ship our products Monday to Saturday every week. We do not guarantee a delivery time or date. If a customers wants an arrangement delivered at a specific time there will be an extra charge because we will have to use a special courier but we do not guarantee a delivery time.

We use standard or express courier delivery services to ship our products, Mondu floral design cannot guarantee an exact delivery date but we try our best to ship our products to ensure bouquets do not arrive more than a day later than your requested delivery date.

If there is a holiday or a long week-end we will ship our products Tuesday to Saturday. Please place your order with Mondu one day prior to your shipping date. For example if you would like your order shipped on Wednesday, you must place your order by Tuesday before 4pm.

 

Silk delivery

Silk arrangements will be shipped within 7-14 days. Delivery charge within the GTA starts from $15.00. There is a delivery charge for each product that the customer orders.

 

Extra delivery charge

It is the customers responsibility to ensure that the recipient is available to receive all product purchase on this website. If the product has to be re-directed or delivered a second time there will be an aditional delivery charge.

 

Problems with a delivery

Please note, if there are situations beyond our control that prevents us from delivering your order on the delivery date that you specified; we will ship you order the following day. We will inform you by email or phone if there is a problem with shipping if possible.

Force Majeure

Neither we, nor any courier service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever.

 

Delivery address

Please ensure that you enter full and accurate details, including the address,   and the postal code, of the recipient. We will not be responsible for any orders which are not delivered due to incorrect or incomplete information being supplied by you.All deliveries made to hospitals must include the ward, the floor number, name and full address of hospital, name of recepient and room number. Any order omitting these details may not be accepted for delivery by the hospital.

 

Personal messages

You must agree that any messages posted by you on your card or sent by us on your behalf to a third party will not contain anything which could be construed as harassing, threatening, vulgar, abusive, obscene, defamatory, racist or which may cause embarrassment or distress to any person or are otherwise unlawful or objectionable.

You are entirely responsible for any text or other material which you post or send on this message system and Mondu floral design accepts no liability for any such content. We do not pre-screen messages and we are not liable for any text you ask us to sent with our product. We have the right to refuse to send or display messages and terminate access to the relevant Services at any time.