Ordering Policy

These Terms and Conditions (the "Terms and Conditions") are the terms and conditions upon which Mondu floral design Inc ("we/us") makes this website (the "Mondu floral design Website") available to you and on which we provide our services for delivery of flowers and other associated products under the Mondu floral design brand ("Services"). You can access our Services via the Mondu floral design  Website or by telephone.

ATTENTION: This legal notice applies to the entire contents of this website and to any correspondence between us and you. Please read these terms carefully before using this website. Using this website indicates that you accept these terms regardless whether or not you choose to purchase from us.

The Seller

Welcome to the Mondu floral design website. This site is owned and operated by Mondu floral design Inc, located at 314 Queen street east, Toronto , Ontario, Canada M5A 1S8.

If you want to ask us anything about these terms and conditions or have any comments or complaints on or about our website, please email us at mondu@mondufloraldesign.com call us at 647-428-7210

Business deliveries 

All orders will be delivered by 5pm if the product is being shipped to an office or business operating from 9am to 5pm but we do not guarantee any delivery date or time. For your order to be processed and delivered on the required date, you must supply us with all the relevant details requested, including full delivery details, the business name, address, postal code, telephone number and card message. Your order will only be processed if full payment details are given.

Residential deliveries

Orders that are shipped to a resident will be delivered by 7pm but we do not guarantee a delivery time or date. For your order to be processed and delivered on the required date, you must supply us with all the relevant details requested, including full delivery details, address, postal code and telephone number. Your order will only be processed if full payment details are given.

Delivery running late

Force Majeure 

If for any reason because of circumstances beyond our control we are running late for a delivery, we will inform you by email or phone if possible. Neither we, nor any courier service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever.

Payment information

We accept payment by visa, master card, American express and paypal. All orders are final once the order has been placed on our website, by phone or once your order has been processed by Mondu floral design in our store. Your order will be acknowledged via e-mail confirming your details, if you enter a correct e-mail address. You will be issued an order reference number for any future correspondence. All costs will be charged at the cost of the date on which you place your order.

Refunds

We use the freshest product for our floral designs. Flowers are a perishable product; it is the recipients responsibility to follow the care instructions that come with the flowers to insure longevity of the product. If for any reason we forget to include a care package with the flowers please follow the care instruction posted on our website under flower care. We accept no responsibility for the care of products once shipped. There is no refunds on our products. If there is a problem with an order we will resolve the issue case by case as we see fit, but we are not liable for the care of the product.

Seasonal availability 

All products are subject to availability. Seasonal availability will mean that we may have to use some different flowers and colors from those seen in the photographs. Do to variations in computer monitors, and the reproduction process, packaging may vary from that shown, as may the colors of our products and flowers.We reserve the right to change all or some of the contents or packaging with an item of equal or greater value without prior notice. 

Disclaimer

Whilst we agree to use our reasonable endeavors to ensure that the Mondu floral design website and/or the Services are fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Mondu floral design Website or Services and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Mondu floral design Website and/or the  Service impossible or impractical.

Warranties and Disclaimers

While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy or completeness of the material on this Website. We may make changes to the material on this Website or to any services or prices described in it, at any time without prior notice. The material on this Website may be out of date, and we do not make any commitment to update this material. The content, information and material on this Website is provided "as is" without any conditions, warranties or other terms of any kind.

General 

Any typographical, clerical or other error or omission in the Website or in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by us shall be subject to correction without any liability on our part.

We will make every effort to deliver your order as requested. However we will not be held liable if we fail due to circumstances beyond our control. Any order that you place will only be processed if full payment details are given and accepted. If for any reason we are unable to supply flowers or products as advertised we will notify you but, we there is no guarantee of notification, we reserve the right to substitute goods or packaging without prior notice of equal or greater value in the event of such supply difficulties.

Mondu floral design shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained on this website.

We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Mondu floral design Website and/or the Mondu floral design Service from time to time. We will post any changes on the Mondu floral design Website and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Mondu floral design Service or Mondu floral design Website. Changes will be effective immediately after the posting of such change.

Additionally, we reserve the right to suspend, restrict or terminate access to the Mondu floral design Website and/or the Mondu floral design Services for any reason at any time.